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Swim School FAQs
Frequently asked questions
FAQs
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Lesson fees are $84 every 4 weeks in advance, which works out to $21.00 per student, per lesson. You pay by direct debit through your customer portal when you enrol. Only current, paid members can attend classes, and your place in class is held once payment is made. If a direct debit payment fails, you’ll need to pay it before your next scheduled lesson.
Little Fishes Swim School is accredited with service NSW and takes active kids and first lap vouchers.
Eligibility
If you’re a parent, carer or guardian, the student will be eligible if they are:
an NSW resident
aged between 4.5 and 18 years
enrolled in school (from Kindergarten to Year 12, including those who are home-schooled or enrolled in secondary school education at TAFE NSW)
a current Medicare card holder.
You can apply for a voucher for each eligible student.
You can use the voucher for registration, participation, or membership costs with an approved Active Kids provider such at little fishes' swim school.
All active kids and first lap vouchers must be legible when emailing to us otherwise they will be rejected. All active kids and first lap voucher will be applied to your account before the next direct debit dates.
Email all active kids and first lap vouchers with original email from service NSW to vouchers@littlefishes.com.au
Yes, your little one will have classes with the same teacher every week unless your instructor is sick or has professional development to attend, as we observed this is the best for his or her learning. Attending classes regularly makes it possible to work with the same teacher, while make-up lessons may be completed with a different teacher. If for any reasons your child’s teacher changes, we do our best to avoid negative consequences on our students’ learning.
Our pools are chlorinated to ensure an optimal hygienic environment - a small amount is required by law in all commercial Swim Schools. Our pool is based around ozone technology. Ozone sanitises your pool in the circulation system rather than adding it to your pool manually. An ozone pool system is a pool system that incorporates an ozone generator to clean the pool. Ozone water acts as a natural sanitiser killing moulds, spores and nasty bacteria and offering you a safer swim environment that is more natural to the skin.
We offer our students the opportunity to take one make-up lesson per month and each child receives 15 make up lessons a year. To receive a make-up token, you must mark your child away in the customer portal. The rule applies for situations when you child is not in good health or has a sudden appointment conflict. All make up tokens expire every 60 days and do not roll over into the following year. Make up tokens are not transferable or redeemed in leu of payment.
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