Frequently asked questions

Lesson fees are $84 every 4 weeks in advance, which works out to $21.00 per student, per lesson. You pay by direct debit through your customer portal when you enrol. Only current, paid members can attend classes, and your place in class is held once payment is made. If a direct debit payment fails, you’ll need to pay it before your next scheduled lesson.

You can start lessons with your child from 6 months of age. If you’re not ready to enrol just yet, you can also create a account in our customer portal link so you are ready to go as soon as you child turns 6 months old.

We recommend our students to attend at least one - two swimming lessons per week. This frequency allows for regular practice and learning efficiency.

Little Fishes Swim School is accredited with service NSW and takes active kids and first lap vouchers. Eligibility If you’re a parent, carer or guardian, the student will be eligible if they are: an NSW resident aged between 4.5 and 18 years enrolled in school (from Kindergarten to Year 12, including those who are home-schooled or enrolled in secondary school education at TAFE NSW) a current Medicare card holder. You can apply for a voucher for each eligible student. You can use the voucher for registration, participation, or membership costs with an approved Active Kids provider such at little fishes' swim school. All active kids and first lap vouchers must be legible when emailing to us otherwise they will be rejected. All active kids and first lap voucher will be applied to your account before the next direct debit dates. Email all active kids and first lap vouchers with original email from service NSW to vouchers@littlefishes.com.au

Yes we are not term based, because regular practice enables your child to maintain swimming skills level and confidence. Learning to swim is much like learning to read and write – practice is required.

No, because at Little Fishes we want our students to develop mobility and buoyancy independently and consciously - we teach survival skills

Yes, your little one will have classes with the same teacher every week unless your instructor is sick or has professional development to attend, as we observed this is the best for his or her learning. Attending classes regularly makes it possible to work with the same teacher, while make-up lessons may be completed with a different teacher. If for any reasons your child’s teacher changes, we do our best to avoid negative consequences on our students’ learning.

Two lessons a week can help your child build skills and confidence more quickly. Regular practice supports better recall, steady progress, and stronger water safety habits.

The temperature in our pools is 31-32 degrees Celsius year-round to ensure a comfortable environment for children.

We offer a 15% discount for the 3rd child or adult in a family enrolled at our swimming classes.

Little Fishes provides family-friendly showers and changing facilities for every class. Little Fishes recommends you dry your children with a towel and take them home straight after lessons.

Our pools are chlorinated to ensure an optimal hygienic environment - a small amount is required by law in all commercial Swim Schools. Our pool is based around ozone technology. Ozone sanitises your pool in the circulation system rather than adding it to your pool manually. An ozone pool system is a pool system that incorporates an ozone generator to clean the pool. Ozone water acts as a natural sanitiser killing moulds, spores and nasty bacteria and offering you a safer swim environment that is more natural to the skin.

Most swim lessons at Little Fishes run for 30 to 45 minutes, depending on the age and level of the class. Adult classes run for 60 minutes.

Up to 4 children in skills-based courses from age 3 and up to 6 in baby classes.

Parents are required only for parent and child levels. These classes are dedicated to children who need a member of the family to assist them with gaining confidence in water.

No, due to our focus on limiting participants and ensuring intimacy, but you can take turns.

Your child is assessed continually and awarded a special achievement certificate whenever he or she reaches a new milestone. This can also be tracked in our state of the art customer portal so you can see your child progressing in a live environment.

Yes, for parent and child levels, and no, for independent swimming programs.

Yes, you can book a visit to observe a lesson or request a free trial lesson. Just submit an enquiry through our website or customer portal, and we’ll help you from there.

You can only pay for lessons monthly by direct debit in advance. We charge in a 4 weekly cycle.

No, due to our reservation system, but you can re-schedule a make-up class.

We offer our students the opportunity to take one make-up lesson per month and each child receives 15 make up lessons a year. To receive a make-up token, you must mark your child away in the customer portal. The rule applies for situations when you child is not in good health or has a sudden appointment conflict. All make up tokens expire every 60 days and do not roll over into the following year. Make up tokens are not transferable or redeemed in leu of payment.

Yes, we do. Little Fishes offers programs for a wide range of ages and abilities, including adult lessons. Whether you are starting from scratch or building confidence in the water, our friendly team will help you find the right class.

We place swimmers based on age, confidence, and current ability so they can learn in the most suitable class. Our instructors assess progress regularly and can recommend a move when your child is ready for the next step.

Absolutely. We welcome children of all abilities and aim to create a supportive, positive learning environment for every swimmer. If your child has additional needs, please get in touch with us so we can talk through the best program and how we can support them.

Yes, we do our best to help families where we can. If your child needs to move to a different day, time or level, please speak with our team and we will check availability and guide you through the options.