Frequently asked questions

Our fees are $84 every 4 weeks in advance that is $21.00 per student per lesson.

Lesson fees are paid in advance and only current, paid members can attend classes. You can hold position in a class only with payment. We provide a electronic direct debit form that you need to complete in our customer portal upon enrolment. A deduction will be made monthly from your nominated bank account on the first Monday of each month. Failed Direct Debit payments must be paid for prior to the next scheduled lesson and a $15 late fee will charged.

If Little Fishes adjusts its fees, you will be given a minimum of 30 days’ notice via email to our customers.

We welcome children as young as 5 months. You can also put your child on a waiting list.

We recommend our students to attend at least one - two swimming lessons per week. This frequency allows for regular practice and learning efficiency.

Little Fishes Swim School is accredited with service NSW and takes active kids and first lap vouchers.

Eligibility

If you’re a parent, carer or guardian, the student will be eligible if they are:

• an NSW resident

• aged between 4.5 and 18 years

• enrolled in school (from Kindergarten to Year 12, including those who are home-schooled or enrolled in secondary school education at TAFE NSW)

• a current Medicare card holder.

You can apply for a voucher for each eligible student.

You can use the voucher for registration, participation, or membership costs with an approved Active Kids provider such at little fishes' swim school.

All active kids and first lap vouchers must be legible when emailing to us otherwise they will be rejected. All active kids and first lap voucher will be applied to your account before the next direct debit dates.

Email all active kids and first lap vouchers with original email from service NSW to vouchers@littlefishes.com.au

Yes we are not term based, because regular practice enables your child to maintain swimming skills level and confidence. Learning to swim is much like learning to read and write – practice is required.

No, because at Little Fishes we want our students to develop mobility and buoyancy independently and consciously - we teach survival skills

Yes, your little one will have classes with the same teacher every week unless your instructor is sick or has professional development to attend, as we observed this is the best for his or her learning. Attending classes regularly makes it possible to work with the same teacher, while make-up lessons may be completed with a different teacher. If for any reasons your child’s teacher changes, we do our best to avoid negative consequences on our students’ learning.

A bi-weekly frequency of learning lessons ensures the best skill progression and confidence in your child.

The temperature in our pools is 31-32 degrees Celsius year-round to ensure a comfortable environment for children.

We offer a 15% discount for the 3rd child or adult in a family enrolled at our swimming classes.

Little Fishes provides family-friendly showers and changing facilities for every class. Little Fishes recommends you dry your children with a towel and take them home straight after lessons.

Our pools are chlorinated to ensure an optimal hygienic environment - a small amount is required by law in all commercial Swim Schools. Our pool is based around ozone technology. Ozone sanitises your pool in the circulation system rather than adding it to your pool manually. An ozone pool system is a pool system that incorporates an ozone generator to clean the pool. Ozone water acts as a natural sanitiser killing moulds, spores and nasty bacteria and offering you a safer swim environment that is more natural to the skin.

Swimming lessons at Little Fishes last 30 minutes to 45 min depending on levels and ages. Our Adult classes run for 1 hour.

Up to 4 children in skills-based courses from age 3 and up to 6 in baby classes.

Parents are required only for parent and child levels. These classes are dedicated to children who need a member of the family to assist them with gaining confidence in water.

No, due to our focus on limiting participants and ensuring intimacy, but you can take turns.

Your child is assessed continually and awarded a special achievement certificate whenever he or she reaches a new milestone. This can also be tracked in our state of the art customer portal so you can see your child progressing in a live environment.

Yes, for parent and child levels, and no, for independent swimming programs.

Yes, you can book a visit and observe lesson or a free trial lesson – submit an enquiry on our website or on our customer portal.

You can only pay for lessons monthly by direct debit in advance. We charge in a 4 weekly cycle.

No, due to our reservation system, but you can re-schedule a make-up class.

We offer our students the opportunity to take one make-up lesson per month and each child receives 15 make up lessons a year. To receive a make-up token, you must mark your child away in the customer portal. The rule applies for situations when you child is not in good health or has a sudden appointment conflict. All make up tokens expire every 60 days and do not roll over into the following year. Make up tokens are not transferable or redeemed in leu of payment.